Our commitment to safety and care

At H.E.A.R.T, we are dedicated to providing a safe, loving, and engaging environment where your dogs are treated like family. Our policies are designed to ensure the well-being of all our furry guests while upholding our commitment to compassion, inclusion, and community support. We believe in transparency and want you to feel completely confident in the care your dog receives with us.

Frequently asked questions about safety and policies

We've compiled answers to some of the most common questions about our safety protocols, health requirements, and daily care routines. If you have any further questions, please don't hesitate to contact us at [[phone number]] or [[email address]].

What are the most important things you do to make sure every dog is safe and happy while they're with us?
Our goal is to become a trusted leader in pet care while making a lasting social impact through inclusive hiring and exceptional service. We achieve this by maintaining a highly supervised environment, adhering to strict sanitation protocols, and ensuring all staff are trained in pet first aid and behavior. With future plans to grow and expand our offerings, we continuously strive to enhance our safety measures and enrichment programs for your beloved pets.

Are there any health or behavior rules that all dogs need to follow to join our pack?
To ensure the safety and health of all dogs in our care, all furry guests must be up-to-date on their vaccinations, including rabies, distemper, and bordetella. We also require that all dogs demonstrate a non-aggressive temperament during their initial assessment to ensure a harmonious play environment.

What should dog owners know about how we care for their furry family members, from playtime to bedtime?
From the moment they arrive, your dog will enjoy structured play sessions tailored to their energy levels and social preferences, always under the watchful eye of our trained staff. We provide comfortable resting areas for nap times and individual feeding plans according to your instructions. At bedtime, each dog enjoys a cozy and secure space, ensuring a peaceful night's rest in our Wilmington, Delaware facility.

Your dog's safety is our priority

At H.E.A.R.T, we blend compassion with professionalism to create an exceptional experience for every dog and owner. Discover more about our inclusive approach and how we make a difference, one wagging tail at a time.